Claritel Business Services Private Limited ("Claritel," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website (www.claritel.com) and our services. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide
- When you submit a request through our Contact Us form, we collect your name, email address, phone number, and any message you provide.
- When clients sign agreements with Claritel, we collect business-related information necessary to provide our accounting and financial services. The nature of this information depends on the services requested.
b. Automatically Collected Information
Like most websites, we collect limited non-personal data through website analytics tools to improve user experience. This includes:
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and tracking technologies (see Section 6)
We do not collect financial information, personal identification numbers, or sensitive data through our website.
2. Purpose of Data Collection
We use the collected information for the following purposes:
- Communication: Responding to inquiries submitted via our website.
- Marketing: Sending updates, newsletters, and promotional content (users may opt out at any time).
- Service Delivery: Processing client requests as per signed agreements.
- Website Analytics: Improving the functionality and user experience of our website.
3. Data Sharing & Third-Party Services
We do not sell or trade personal information. However, we may share client data in the following cases:
- With Accounting Software or Compliance Entities: We only share data with third-party accounting software (such as Zoho Books, Tally, QuickBooks) and legal/compliance entities as per the client's instructions and agreements.
- With Legal Authorities: If required by law or legal proceedings.
- With Service Providers: We may use trusted third-party vendors for website analytics and email marketing (e.g., Google Analytics, CRM tools).
4. Data Retention & Client Rights
- Client data is stored based on their specific needs and the regulatory requirements of their country.
- Users can request access, modification, or deletion of their personal data at any time by contacting us at hello@claritel.com.
- Marketing emails include an opt-out/unsubscribe option.
5. Data Security Measures
We take appropriate security measures to protect user and client data, including:
- Encrypted storage and secure servers for client information.
- Access controls to prevent unauthorized access to sensitive data.
- Regular audits to ensure data protection compliance.
Despite our best efforts, no digital platform can guarantee 100% security. Users are encouraged to take necessary precautions when sharing data online.
6. Cookies & Tracking Technologies
Our website may use cookies to:
- Analyze visitor behavior and improve user experience.
- Measure website performance through third-party analytics services like Google Analytics.
Users can disable cookies through their browser settings if they prefer not to be tracked.
7. Compliance with Privacy Laws
Claritel operates globally and complies with relevant privacy regulations, including:
- India: Information Technology Act, 2000 & SPDI Rules.
- Canada: Personal Information Protection and Electronic Documents Act (PIPEDA).
If you're unsure how your data is protected under your country’s laws, please contact us at hello@claritel.com.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage users to review this page for any updates.
9. Contact Information
For any questions about this Privacy Policy or data-related concerns, contact us:
Claritel Business Services Private Limited
47, Sneh Nagar, Sapna Sangeeta Mall, Indore 452001, Madhya Pradesh,
India +91 788 0089 250 (India) | +1 754 2238 000 (International)
hello@claritel.com
www.claritel.com
By using our website or services, you agree to this Privacy Policy. If you do not agree, please refrain from using our site.
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